by Lavi Singh | Mar 16, 2017 | Customer Service, eCommerce News, eCommerce Tips, eCommerce Tools, Order Fulfillment
3 Investments eCommerce Businesses Must Make to Provide 5 Star Customer Service. Customer service continues to drive businesses. Happy customers translate into higher sales and greater profit margins. Consumers expect no less than a 5 star...
by Lavi Singh | Aug 25, 2016 | B2C, Business Tips, Customer Service, eCommerce Tips, Order Fulfillment
Sales Tax is Not a Deal Breaker for Online Shoppers. Gone are the days when sales tax was a deal breaker for online shoppers, though it does weigh on purchase decisions with a higher order value. Almost 24% of consumers consider any increase in the cost of an...
by Lavi Singh | Oct 14, 2015 | B2C, Customer Service, eCommerce Tips, Fulfillment Tips, Shipping
Get Ready for Holiday Returns and Exchanges. Increased eCommerce sales during the holidays are the lifeline of many online businesses. Most online retailers get a large proportion of their sales during the holidays when consumer spending is at its peak....
by Lavi Singh | Sep 24, 2015 | B2B, B2C, Customer Service, eCommerce Tips, Fulfillment Tips, Shipping
Understand Your Shipping Options and WIN at eCommerce! One of the biggest mistakes an online retailer can make is to not make sure that you have a competent shipping policy in place. Take the time to research the best and most effective, but not...
by Lavi Singh | Jul 16, 2015 | B2B, B2C, Customer Service, eCommerce News, eCommerce Tips, Supply Chain
How to Get In and Succeed in Omnichannel eCommerce Survival in the online marketplace can be challenging for a business unless it earns a great reputation for providing the best customer experience. After all, the consumer is king and the success of a...
by Lavi Singh | Jul 9, 2015 | B2B, B2C, Customer Service, eCommerce Tips
Customer Reviews Can Increase eCommerce Sales Customer reviews on eCommerce sites can win online retailers more business. In fact, reviews help consumers choose right products while helping businesses increase eCommerce sales. It’s a win-win...
