Mistakes happen. Most companies will state a 99% accuracy rate. Some customers will receive the wrong items or the items will be shipped to the billing address rather than the shipping address. When interviewing potential fulfillment companies, ask about their error rate and their process for remedying miss-shipments. Look for a company that promises a 100% satisfaction guarantee. For example, do they issue call tags to pick up the incorrect item and pay to ship a replacement item? Will they ship the replacement item immediately to compensate the customer? Xipix has a 99.94% accuracy rate, and a 100% satisfaction guarantee. It doesn’t happen very often but when it does, we make it right!